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MBT Bank
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Debit Card FAQs

Need to activate and reset pin? 

 
How do I activate my card?
To activate and pin your debit card, dial 1-800-290-7893. The automated system will walk you through the entire activation process including choosing a PIN for your new card.
 
How can I change my existing Pin?
If you forget your PIN or would like to choose a new one, dial 1-800-290-7893.

*If you have exceeded your allowed number of pin attempts, please call MBT Bank at 641-585-4514. 
 

Traveling with your debit card?

 
How can I avoid unnecessary interruptions when using my card while I travel?
Before you leave on your trip, tell MBT Bank where you are traveling to, on what dates, and provide a phone number we can contact you during your travels. We suggest you use your card on the way to your destination and with your pin number whenever possible.
 
What if my card gets blocked while I am traveling?
If your card gets blocked while you are traveling, you should receive a text message, phone call, and email from our Fraud Center asking you to confirm the questioned purchase.Please respond to the Fraud Center to confirm if the questioned transaction is yours and your card will immediately be unblocked.  
 
What do I do if I lost my card while traveling?
Call us during banking hours at 1-800-872-5630 or 641-585-4514.

*If you have downloaded the MBT2Go mobile app, you have the ability to lock & unlock your debit card if it's lost or stolen. You will also have the ability to reorder your debit card.
 

Fraud on your account?

What do I do if I find a suspicious transaction on my account?
Contact us at MBT Bank immediately. A friendly employee will work with you to start the appropriate paperwork to resolve the issue. If the charge is linked to your debit card, we will cancel your current card and order you a new card, with a new number, to prevent future fraud.

If it is after banking hours, please block your debit card on the MBT2Go mobile app to prevent additional fraudulent charges.

Is my card protected?

How does MBT Bank help protect my card?
We protect your card in several different ways. Our card processor uses the Falcon Monitoring tool to monitor every transaction you make and will block your card if they suspect fraudulent activity.
 
What can I do to help protect my card?
Using MBTBank’s online banking or MBT2Go mobile app to monitor your account daily is the best form of protection.

*With MBT2Go, you can set account transaction or balance alerts.  MBT2Go also allows you to turn your card on and off in the event that it is lost or stolen.
 
Download the MyCardRules app - This app allows your to set transaction alerts, set spending limits, and even restrict use at certain merchants. Learn more about the MyCardRules app.