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MBT Bank
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ATM Debit Card FAQs

Need to activate and reset pin? 

How long will it take to receive my card?
Please allow 7-10 business days to receive your card.
How do I activate my card?
For Debit Cards, dial 1-800-717-4923 from a phone number we have on file for you. If this card is a brand-new card number wait for the pause and press 1 to change your pin. If this is a replacement card due to an expiration date or card damage and has the same card number as your previous card, you can hang up after it’s activated.

For new ATM cards, please call or stop into any MBTBank location. If this is a replacement ATM card due to an expiration date or card damage and has the same card number as your previous card, you can activate at an ATM using your previous pin number.
How can I change my existing Pin?
To choose a new pin for your Debit Card, dial 1-800-717-4923 from a phone number we have on file for you. Complete the activation process and then then press 1 to enter a new pin number for your card.

To choose a new number for your ATM Card, please call or stop into any MBTBank location.
*If you have exceeded your allowed number of pin attempts, please call MBTBank at 641-585-4514 or after 6 p.m. the pin attempt count is reset.

Traveling with your debit card?

How can I avoid unnecessary interruptions when using my card while I travel?
Before you leave on your trip, tell MBTBank where you are traveling to, on what dates, and provide a phone number we can contact you during your travels. We suggest you use your card on the way to your destination and with your pin number whenever possible.
What if my card gets blocked while I am traveling?
If your card gets blocked while you are traveling, you can contact us at one of the numbers below for immediate assistance.

During banking hours- 1-800-872-5630
After bank hours- 1-866-508-2693
Traveling International- 1-515-558-7608
What do I do if I lost my card while traveling?
Call us during banking hours at 1-800-872-5630, after hours at 1-866-508-2693, or if you are traveling internationally 1-515-558-7608.
*If you have downloaded the Shazam Bolt$ app to your phone or tablet, you have the ability to block and unblock your card at your convenience.

Fraud on your account?

What do I do if I find a suspicious transaction on my account?
Contact us at MBTBank immediately. A friendly employee will work with you to start the appropriate paperwork to resolve the issue. If the charge is linked to your debit card, we will cancel your current card and order you a new card, with a new number, to prevent future fraud.

Is my card protected?

How does MBT help protect my card?
We protect your card in several different ways. Our card processor uses the Falcon Monitoring tool to monitor every transaction you make and will block your card if they suspect fraudulent activity.
What can I do to help protect my card?
Using MBTBank’s online banking, mobile app, and Shazam Bolt$ to monitor your account daily is the best form of protection.
*With Shazam Bolt$, you can set up alerts to notify you anytime a purchase is made with your card online, out of the United States, or above any dollar amount you specify. Shazam Bolt$ also allows you to turn your card on and off as you want.

What is Shazam Bolt$?

BOLT$ by Shazam is a great way to help protect and monitor your MBT Bank debit cards. After enrolling, you can set up notification e-mails to alert you of charges over a certain threshold, automatically activate and deactivate your card should you misplace it, and help to locate ATMS.
Shazam BOLT$ also offers a great, easy to use mobile app that gives you access to the BOLT$ service anywhere you can use your smart phone. The app also gives you the ability to use the "Transaction Control" service to turn your card on and off whenever necessary and even allows you to send money to another person. Check out the BOLT$ User Guide here. You can download the app from both the Google Play and App Stores.